WHAT ARE YOUR GIFT CARD TERMS AND CONDITIONS?

1. This gift card is issued by Luxottica Retail Australia Pty Ltd in Australia or Luxottica Retail New Zealand Limited in New Zealand. It may be redeemed in local currency at any participating Sunglass Hut branded stores within Australia and New Zealand. Sunglass Hut branded gift cards are not redeemable in selected Sunglass Hut Airport stores and Sunglass Hut concessionaires in Myer stores.

2. It entitles the bearer to pay towards goods and services up to the value of the gift card balance loaded in Australian dollars or New Zealand dollars, as applicable. Gift cards can be used all in one transaction, or across multiple transactions. No change in the form of cash or card equivalents will be given on remaining balances.  Products redeemed with this gift card must be paid in full. Where the transaction value exceeds the balance on the gift card, another form of payment must be tendered to the cover the difference. A gift card cannot be used to buy additional gift cards.

3. The gift card will expire 3 years from the date of issue, and any balance that remains on the card after expiry will not be available for use.

4. Subject to the Returns Policy, a refund for the return of product/s originally purchased in store via a gift card type will be credited to a new physical gift card with a new expiry.

5. This gift card value may not be exchanged for cash or card equivalent. A gift card cannot be on-sold or refunded. This gift card is not a credit, debit or charge card. Gift card balance can be used for future purchases up until the gift card expiry date. Once the gift card has expired, any remaining balance cannot be credited to the same gift card again nor to a new gift card.

5. This gift card value may not be exchanged for cash or card equivalent. A gift card cannot be on-sold or refunded. This gift card is not a credit, debit or charge card. Gift card balance can be used for future purchases up until the gift card expiry date. Once the gift card has expired, any remaining balance cannot be credited to the same gift card again nor to a new gift card.

6. We will not be held liable for lost or stolen cards. In case of lost or stolen cards, the gift card cannot be blocked. We will not be responsible for any lost or misdirected gift cards, including where an incorrect address or email address has been provided to us. Anyone with access will be presumed to be authorised to use the gift card. We do not accept liability for any unauthorised acceptance and any consequential unauthorised redemption of a gift card.

7. To check the balance of your gift card please contact Customer Care on:
Australian enquiries - Call us at 1800 556 926 Monday-Friday 9AM-5pm AEST
New Zealand enquiries - Call us at 0800 607 895 Monday- Friday 9AM-5pm AEST

8. We reserve the right to amend these Terms and Conditions. View a current copy by following the QR code on back of your physical gift card. Potential amendments cannot affect the expiry date of the gift cards already issued. Some discrepancies may occur from time to time between terms and conditions for e-gift cards (issued online) and physical gift cards issued.

9. Any information supplied in relation to purchase or redemption of this Gift Card is subject to our Privacy Policy.

10. By purchasing this gift card, you agree to be bound by these Terms & Conditions and warrant that your use of the gift card will comply with all applicable laws in the country of issue. The Gift Card must not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

HOW CAN I CHECK MY GIFT CARD BALANCE?

Our online balance checker is currently unavailable. If you need to check your balance, please call Customer Care in Australia: 1800 556 926 or New Zealand: 0800 607 895 or alternatively our store teams can also check your balance in store.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

For purchases online, Sunglass Hut is proud to accept the following:

- MasterCard
- Visa
- American Express
- PayPal®
- Afterpay
- Sunglass Hut Gift Cards

We do not accept:

- Cash
- Personal checks
- Money orders
- Cash-On-Delivery (C.O.D.)

WHEN WILL I BE BILLED FOR MY ORDER?

You will be billed for your order as soon as an order has been placed.

CAN I COMBINE A GIFT CARD WITH OTHER PAYMENT METHODS?

Yes, you can combine Sunglass Hut Gift Card with Paypal and any Credit Card.

HOW MUCH WILL I BE CHARGED FOR GST ?

The GST in Australia is 10% and in New Zealand it is 15% which is included in the product price on the website.

HOW DO I USE PROMOTION CODES OR COUPONS?

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page. If you need more instruction or have additional questions, simply give us a call.

Australian enquiries - Call us at 1800 556 926 Monday-Friday 9AM-1pm AEST

New Zealand enquiries - Call us at 0800 607 895 Monday- Friday 9AM-1pm AEST

WHAT IF I FORGOT TO ENTER MY PROMOTION CODE?

Please give a call to our Customer Service Team and they would be happy to help.

For Australian orders - Please give us a call at 1800 556 926 Monday-Friday 9AM-1pm AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800 607 895 Monday-Friday 9AM-1pm AEST or email us at customercare@nz.sunglasshut.com.au

WHAT IF THE PROMOTION CODE DID NOT APPLY PROPERLY?

If you're having any trouble entering a promotion code our customer service team can help.

For Australian orders - Please give us a call at 1800 556 926 Monday-Friday 9AM-1pm AEST or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800 607 895 Monday-Friday 9AM-1pm AEST or email us at customercare@nz.sunglasshut.com.au

HOW DO I TRACK THE STATUS OF MY ORDER?

As soon as your order leaves our fulfillment centre, you will receive an email confirmation with a link to track the status of your order.

HOW DO I FIND MY ORDER NUMBER?

Your order number will be displayed on the website once your order has been placed. Additionally, you will receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Use the guide below to estimate delivery time.

Delivery within Australia

Standard Delivery:
Orders are delivered within 4-6 business days.
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.
Free shipping on all standard delivery orders.

Click and Collect:
Available to pick up after 3 business hours.
A notification will be sent once the order is available to be picked up.
Alternatively, if the item is not in stock, you can choose Click and Collect in 4-6 business days and you will be notified once the purchase has arrived in store.
Free shipping on all Click and Collect orders.

Express Delivery:
Orders are delivered within 1-2 business days.
Available in selected areas. PO Boxes and Parcel Lockers are excluded.
$9.95 – shipping fees for express delivery orders.
Please allow 1 additional business day for orders placed after 11AM AEST.
The shipping fees are not refundable.

Delivery with New Zealand

Standard Delivery:
Orders are delivered within 4-6 business days.
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.
Free shipping on all standard delivery orders.

Click and Collect:
Available to pick up after 3 business hours.
A notification will be sent once the order is available to be picked up.
Alternatively, if the item is not in stock, you can choose Click and Collect in 4-6 business days and you will be notified once the purchase has arrived in store.
Free shipping on all Click and Collect orders.

CAN I CHANGE OR CANCEL AN EXISTING ORDER?

We cannot cancel an order once it has been placed. Please simply return the order once received for a full refund, using the free returns service.

Click and Collect orders can be cancelled in store at the time of pickup.

IS THE INFORMATION I GIVE YOU SECURE?

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected.

HOW DOES PAYPAL® WORK?

PayPal® is a highly secure way to send payments over the Internet. You can choose to pay from your PayPal® account balance, a credit card, debit card or bank account. To make a PayPal® purchase, simply select PayPal® during checkout on the sunglasshut.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal® is committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal® to send money, recipients will never see your bank account or credit card numbers.

HOW DO I CONTACT PAYPAL® CUSTOMER SERVICE?

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or call on 1800 073 263.

HOW DOES AFTERPAY WORK?

Afterpay is a service that allows you to shop and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.

WHAT ARE THE SHIPPING OPTIONS ON SUNGLASSHUT.COM?

We offer a wide range of shipping options so that you can get your order when you want it. Currently we offer the following services:

Free Standard Delivery: Allow 4-6 business days for delivery
Free Click and Collect: Available to pick up after 3 business hours or 4-6 business days* according to stock availability.
Express Delivery at $9.95: Allow 1-2 business days for delivery.

Delivery Consideration
• All orders are subject to review and could require additional processing time.
• Weekends and holidays are NOT considered business days.
• Carrier delays are possible during high order volume periods and may affect shipping times.
• For Click and Collect orders, a notification will be sent once the order is available to be picked up.
• For Express delivery orders placed after 11 AM AEST, please allow one additional business day for processing.
• Express delivery orders are available in select postcodes only and according to stock availability
• Express delivery orders cannot be shipped to P.O Boxes or Parcel Lockers.

CAN MY ORDER BE SHIPPED TO P.O. BOX OR PARCEL LOCKER?

Orders placed via standard delivery may be shipped to PO Boxes and Parcel Lockers. We cannot ship via Express Delivery to P.O. Boxes or Parcel Lockers.

CAN I BUY ONLINE BUT PICK UP MY SUNGLASSES IN A STORE?

We offer Click and Collect at selected Sunglass Hut stores for free. At the checkout select Click and Collect and choose the store to collect your order from.
Shipping leading times by product category:

STANDARD
Buy online and pick up in store (product in stock at the store): 3 hours, subject to store opening hours.
Buy online and pick up in store (product shipped to store): 8 days

RB REMIX
Ray-Ban Remix items will ship to store via standard delivery: 7 business days

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Delivery within Australia

Free Standard Delivery – Allow 4-6 business days
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.
Free Click and Collect - Available to pick up after 3 business hours or 4-6 business days* according to stock availability
Express Delivery at $9.95 – Available only in selected area. PO Boxes and Parcel Lockers are excluded. Allow 1-2 business days.

Delivery with New Zealand

The following delivery methods are all free on sunglasshut.com:
Free Standard Delivery – Allow 4-6 business days
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.
Free Click and Collect - Available to pick up after 3 business hours or 4-6 business days* according to stock availability

CAN I RE-ROUTE A SHIPPED PACKAGE TO ANOTHER ADDRESS?

For security reasons, we're unable to redirect a shipped package. We apologise for any inconvenience. If our provider is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

WHAT IS THE DELIVERY TIME TO P. O. BOX ADDRESS?

The delivery time to a PO Box address is 9-11 business days.
Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

HOW DO I SEND ITEMS TO MULTIPLE ADDRESSES?

If you need to ship to multiple addresses, you'll have to place a separate order for each address.

CAN I SEE IF A FRAME/STYLE IS AVAILABLE IN A SPECIFIC STORE?

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

WHAT DO I DO IF A PRODUCT ARRIVES DAMAGED?

If an item is damaged when it gets to you, simply return your purchase in store or by shipping them to our Fulfillment Center using our Free Return Shipping within 30 days.

WHAT DO I DO IF MY ORDER IS INCORRECT OR MISSING AN ITEM?

Please contact our Customer Service Team and they would be happy to help.

For Australian orders - Please give us a call at 1800 556 926 Monday-Friday 9AM-1pm AEST or email us at customercare@sunglasshut.com.au
For New Zealand orders, give us a call at 0800 607 895 Monday-Friday 9AM-1pm AEST or email us at customercare@nz.sunglasshut.com.au

WHAT IS YOUR RETURN POLICY?

Change of Mind - Easy Returns
Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase, you've got 30 days to return your purchased sunglasses to Sunglass Hut for either a full refund or an exchange.
Your sunglasses must be returned in the country of purchase with Proof of Purchase, in ‘as new’ and undamaged condition and with the original packaging. By "proof of purchase”, we mean a store receipt or Tax Invoice/Shipping Confirmation email to a Sunglass Hut retail store within 30 days from the date of purchase.
We will provide an exchange for new sunglasses that you select (up to the amount of the original purchase price paid) or a full refund of the original purchase price paid. Our Change of Mind promise does not apply if you have broken or damaged the sunglasses in any way. It cannot be used or combined with any other offer, discount or promotion.

Replacement Coverage
Occasionally sunglasses break. It is sad, but true. Sign up to our free ‘In The Loop’ program and if you damage your sunglasses within 1 year, we will give you 50% of the price you paid towards an identical pair*

If you break or damage your purchased sunglasses within 12 months of date of purchase, our Sunglass Hut Replacement Coverage will apply.
* Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase. The Replacement Coverage cannot be used for the purchase of sale items and is not to be used in conjunction with any other offer or discount. You must be a member of ‘In The Loop’ and consent to receive marketing to receive Replacement coverage.
Replacement Coverage is only available to be used once per original purchase. If an identical pair is unavailable a substitute pair greater than or equal to the price paid of the original pair will be offered. Damaged sunglasses will be retained by Sunglass Hut upon purchase of the new pair. Defective Products
If your sunglasses are defective within 24 months of purchase, just bring them back to a Sunglass Hut store along with proof of purchase, and we'll replace them or give you a refund at your request*

Unfortunately, we don't offer spare parts or repair services. Except where your sunglasses are defective, you will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses in the event your sunglasses are defective.

*Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover: scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.

HOW DO I RETURN ITEMS PURCHASED ON SUNGLASSHUT.COM VIA MAIL?

Our Free Returns policy lets you mail your purchase back to our Fulfilment Centre at no additional cost within 30 days.

Returning online purchases by mail is super easy and always free. Here's what to do:

a) On the “Create Return” page enter your order number and the email address used when placing your order.
b) Follow the guided procedure and print the Return Label & Authorization.
c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
d) Attach the pre-paid Return Label on the outside of the package covering any previous address label.
e) Drop your package at any Australia Post or New Zealand Post store or box.
f) Track your return for AU at www.auspost.com.au or for NZ at www.nzpost.co.nz

It usually takes 10 to 15 business days to process your return once it's received at our Fulfilment Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method. Please note that for orders purchased with a Sunglass Hut gift card, you’ll need to contact our customer service team to confirm your ship-to-address so they can reissue you the refund in the form of a replacement gift card that will be express posted to you.

Please note that store purchases may not be returned by mail and must be returned to a store.

If you have any questions please contact us on:

For Australian orders - Please give us a call at 1.800.556.926 Monday-Friday 9AM-1pm AEST or email us at customercare@sunglasshut.com.au
For New Zealand orders, give us a call at 0800-607-895 Monday-Friday 9AM-1pm AEST or email us at customercare@nz.sunglasshut.com.au

CAN I RETURN ITEMS PURCHASED ON SUNGLASSHUT.COM TO A SUNGLASS HUT STORE?

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Fulfillment Center using our Free Return Shipping label included in your order.

Please note that purchases made with gift cards cannot be returned in store. Kindly, contact our customer service team.

For Australian orders - Please give us a call at 1.800.556.926 Monday – Friday 9am – 5pm AEDT or email us at customercare@sunglasshut.com.au

For New Zealand orders, give us a call at 0800-607-895 Monday – Friday 9am – 5pm AEDT or email us at customercare@nz.sunglasshut.com.au

Also Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at www.myer.com.au please refer to www.myer.com.au for returns instruction.

Please note: personalised items cannot be returned, unless the products are damaged or defective. Timing to process your refund may vary.

CAN I RETURN A GIFT CARD?

Unfortunately, a Sunglass Hut gift card cannot be returned. The expiry date for Australian gift cards is 3 years and New Zealand 12 months.
So, save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

WHAT IS THE STATUS OF MY RETURN?

Our free return service is trackable. Simply, go to https://auspost.com.au/mypost/track/ and enter the article number printed on the receipt in the Search field. You can track and confirm if we have received your package. Your return will be processed in 10-15 business days from the date we receive your package.

HOW WILL I GET REFUNDED FOR ONLINE PURCHASES MADE WITH A GIFT CARD?

Our gift cards are single loaded and cannot be recharged. If we have cancelled your order or you are returning items purchased with a Sunglass Hut gift card, please contact our Customer service team who will help re-issue the refund credits in a replacement gift card that will be express posted to you. If the purchase was placed with multiple payment methods including gift card, the refund will be re-issued accordingly. Please note: Purchases made through gift cards cannot be returned in store.

HOW WILL I GET REFUNDED FOR PURCHASES MADE WITH A PREPAID VISA/MASTERCARD?

Returning items purchased with a prepaid visa or mastercard will have the credits refunded back to the original payment method. Once the refund has been processed, we are unable to reverse or re-issue funds to a different card, account, or payment method if you no longer have the card in your possession. Please register and hold onto your prepaid visa or mastercard until you are outside our return policy.

HOW SHOULD I CARE FOR MY SUNGLASSES?

Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

WHAT IF I NEED MY SUNGLASSES ADJUSTED?

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

AUSTRALIAN SUNGLASS STANDARDS

All sunglasses sold within Australia are required to comply with Australian Sunglass Standard AS/NZS 1067:2003 so you can feel comfortable in the knowledge that your eyes are protected. All sunglasses sold within Australia and New Zealand are categorised. For more information about the lens in the sunglasses you are viewing, can be found below:

AU MANUFACTURER'S INFORMATION NOTE

In compliance with AS/NZS 1067.1.16
Retail: Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112. Wholesale: Luxottica South Pacific Holdings Pty Ltd (trading as Luxottica Australia) (ABN 58 104 629 772) of Level 5, 75 Talavera Road, Macquarie Park, NSW, Australia 2112.

HOW TO USE YOUR SUNGLASSES

Category and type of filter: such indication (a number and a letter) can be found on the packaging or on the Bar Code sticker (at the symbol*) or as the last two characters on the temple of the glasses where the model code is found. The number indicates the category of the filter (protection against sun glare 0=Very limited, 1=Limited, 2=Good, 3=High, 4=Very High*, for recommended use and for the description of filter categories see Table A below); the letter indicates the type of filter (N=Normal, P=Polarized, F=Photochromatic). For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted, they belong to 1 category lower.

LIMITATIONS OF USE

Not suitable for direct viewing of the sun or for viewing of solar eclipses; not suitable for use as protection against artificial light sources (e.g. solaria); not suitable for use as eye protection against mechanical impact hazards; filter category 1 to 3 – NOT SUITABLE FOR DRIVING IN TWILIGHT OR AT NIGHT; filter category 4 – NOT SUITABLE FOR DRIVING AND ROAD USE.

CLEANING AND MAINTENANCE

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the filters. Use only original accessories and spare parts.

PRESERVATION

Keep in the cloth or hard case in a dry place at a temperature between –10°C and +35°C.

*Table A - Description of Filter Categories

WHAT DOES "POLARIZED" MEAN?

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

WHAT DOES "PHOTOCHROMATIC" MEAN?

Photochromatic lenses darken with UV exposure, adjusting to a variety of light conditions.

WHAT ARE ANTI-REFLECTIVE LENSES?

Gradient lenses fade from a darker tint to a lighter tint, allowing for comfortable vision over a wide range of distance and lighting conditions.

WHY MIGHT I WANT INTERCHANGEABLE LENSES?

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

WHAT ARE THE BENEFITS OF MIRRORED LENSES?

Mirrored lenses have reflective coating that reduces the amount of light passing through to the eye.

HOW DO I FIND MY FRAME SIZE?

To find your frame size, measure your features according to this guide:

Eye Size: Measured from outermost edges of lenses horizontally. Approx. 40mil - 62mil

Bridge Size: The distance between lenses. Approx. 14mil - 24mil

Temple Size: Length of the temple piece - also known as the arm piece or earpiece. Approx. 120mil - 150mil

WHAT DIFFERENCE DO LENS COLORS MAKE?

All colours absorb light differently. Lens colours determine which parts of the light spectrum pass through the lens to your eye.

Gray or "smoked" lenses protect eyes from dangerous ultraviolet radiation without distorting colours. They reduce glare and absorb the same quality of light at any wavelength, which makes them good for driving, prolonged wear and general use.

Yellow lenses filter out near-UV blue light while allowing a larger percentage of other frequencies through. Since blue light creates glare, these lenses make everything really bright and sharp. Just don't use them for anything that requires accurate color perception. With yellow lenses, colors are very distorted Brown lenses are good for general use. Like yellow lenses, they filter out a large proportion of blue light, but they offer greater clarity and contrast, and help you maintain optimal vision even in irregular light. Green lenses offer the highest contrast and greatest visual acuity of any tint. They also filter some blue light and reduce glare. This filter is recommended for prolonged use in extreme conditions.

- HOW DO I CREATE AN ACCOUNT?

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

- WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?

Creating an account is a convenient way to enhance your shopping experience. You can check out faster, keep track of your complete order history and be among the first to know about new releases, special offers and exclusive events. Create an account now.

- HOW DO I CHANGE MY EMAIL PREFERENCES OR ACCOUNT INFORMATION?

To change your email preference or account information at any time, simply log in to your account.

- HOW DO I SUBSCRIBE/UNSUBSCRIBE TO YOUR EMAILS?

Subscribe for emails at the bottom of this and every sunglasshut.com page. To unsubscribe, do so here or at the bottom of any email newsletter. If you have a Sunglass Hut account, you can also log in to manage your email preferences.

- WHAT DO I DO IF I LOST MY PASSWORD?

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

HOW DO I APPLY FOR A JOB?

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.

HOW DO I LEARN IF A SPECIFIC STORE IS HIRING?

Call or visit your local Sunglass Hut directly. They'll be happy to hear from you.

HOW THE RAY BAN CUSTOMIZATION ON SUNGLASSHUT.COM WORKS?

Sunglasshut.com gives you the opportunity to engrave and fully customise selected Ray-Ban products.

The service is available only for Ray Ban selected styles. Select a pair of eligible frames on the Ray Ban product page and click on the “Design your own” button to choose among different combinations of frame, lenses, temple tips, cases and engraving in order to create a personalised, unique pair of sunglasses!

Customised products will be delivered via standard delivery within 4-6 business days. Please allow additional days for delivery to regional areas. If you have placed an order with multiple types of frames (customised + standard), you will receive split email confirmation and shipments. Refer to our shipping information page.

ABOUT ENGRAVING

We offer a standard and premium option for engraving your glasses and case. For standard engraving, you can choose from three font types: regular, italic and bold and add engraving (text or selected symbols) to the interior or exterior of the temple tips. At an added cost of $15, you can choose the premium option which include three types of calligraphy fonts and coloured engraving. There is a limit of 6 characters per engraving for glasses and 18 for cases.

Some offensive or branded language may be rejected by our Custom configurator when engraving Ray-Ban products. Examples of what will cause the rejection by the censorship software: profanity words, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others. These orders will be cancelled and refunded in full back to your original payment method.

CAN I ADD PRESCRIPTION TO MY CUSTOMISED GLASSES?

Sunglass Hut currently does not offer prescription services.

CAN I CHANGE MY CUSTOMISATION AFTER MY ORDER IS PLACED?

Once the order is placed, no changes can be made. It is important that you take the time to review your custom order details before placing it and ensure you receive the personalised, unique pair of sunglasses that you want.

IS IT POSSIBLE TO RETURN CUSTOMISED OR ENGRAVED ITEMS?

We cannot accept returns for engraved and customised products due to change of mind, except when a product is faulty or defective. In these cases, contact our Customer Care team for further instructions. Customised and engraved purchases cannot be returned in store.

WHAT IS THE WARRANTY FOR CUSTOMISE EYEWEAR?

Sunglass Hut warranty covers customised eyewear against breakage due to material or workmanship defect for two years from the date of purchase with a valid proof of purchase. Depending on the product error, replacements may be valid under warranty.

This warranty does not cover:

Scratched lenses 
- Damages caused by misuse or negligence 
- Defects due to improper fit 
- Normal wear and tear 
- Improper care, use or storage of the product 
- Unauthorised alterations or repairs

To return your item back under warranty, contact our Customer Care team for further instructions how to post your product back to our Distribution Centre. If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be refunded or provided with a gift card of the same value to be used for a new online order.

If your product returned does not comply with our warranty policy, the product will be shipped back to you and no refund will be processed. In such cases, Customer Care team will get in contact with you.

Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Australian consumer law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement (exchange) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality and the failure does not amount to a major failure.