RETURN FOR ONLINE PURCHASES MADE AT SUNGLASSHUT.COM
Our Free UPS Return Shipping allows you to mail your purchase back to our warehouse at no additional cost within 30 days.
Alternatively, you can return your order in store, always for free. All you need is your proof of purchase and original packaging.
Please note that we cannot accept returns for engraved and customized products.
Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. For purchases made with a gift card, a new gift card will be issued through your email address on the order. You will receive an email notification when we authorize the refund of the item(s).
Credits can take up to 5 business days to process to your original payment method.
Please note that store purchases may not be returned by post and must be returned to a store.
INSTRUCTIONS FOR RETURNS
Returning online purchases is super easy and always free. Choose below the most appropriate procedure according to the product you originally purchased:
1. Standard sunglasses and prescription frame (this process is not valid for customized products and Ray-Ban Stories smart glasses):
Return through the mail with Canada Post:
a) On the “Order status” https://www.sunglasshut.com/ca-en/status page enter your order number and the email address used when placing your order.
b) Follow the guided procedure and print the Return Label & Authorization.
c) Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
d) Attach the pre-paid Return Label on the outside of the package covering any previous address label.
e) Once your label is attached and the package is secured, take your return package to one of the Post Office locations https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice where they will take care of everything for you; It usually takes 5-10 business days for returns to be received and processed by our warehouse.
Customers assume the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Canada Post. You will be able to track your return on https://www.canadapost-postescanada.ca/cpc/en.
Return to a Sunglass Hut store:
Purchases made on our website can be returned to a Sunglass Hut store (excluding outlets, concessions, and airports). Exceptions on returns may apply (Sunglass Hut online collaborations and customized orders).
2. Ray-Ban Stories smart glasses
Call our Customer Service at 1.800.786.9327 Mon-Fri 8:30AM - 5:30PM EST, Sat 9:00AM - 5:30PM ESTand one of our advisors will be happy to guide you through the return procedure.
3. Customized products (Ray-Ban Custom Lab, Engraving)
Customized products, including engraved sunglasses, are ‘final sale’ only and cannot be returned.
RETURN A STORE ORDER
For purchases made at one of our Sunglass Hut stores or at a store that has a Sunglass Hut counter, please visit the store for return options.
If you purchased from a Sunglass Hut within an airport, you will need to contact the specific store in the airport for return options.
RETURN A 3rd PARTY WEBSITE ORDER
For purchases made at one of our 3rd party retailers, please visit the specific retailer you bought from.
REPLACEMENT COVERAGE
Your damaged sunglasses must be returned with proof of purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the original date of purchase. Replacement pairs must be of equal or greater value than the original purchase pair. Replacement Coverage may not be combined with other discounts or promotions, does not apply to loss or theft, and may only be used once within the 12-month period following the original purchase date. Proof of purchase must be presented. Please note that RB Stories product and other exclusions may apply, contact our customer service for additional details.
