Yes, you can check the return and replacement policy terms here

Yes, you can check the return and replacement policy terms here

Yes, for last minute gifting you can use Omnichannel services. Check the Shipping conditions for further information

We offer you the opportunity to try on your favourite pair online from anywhere with our innovative tool Virtual Mirror. You can find it directly inside the product page of your favourite pair. Check also the section Find your perfect shades to get suggested on the best pair that suits your features and tastes

Returns are rare for Ray-Ban Meta smart glasses so we’re sorry that something didn’t work out with your purchase.

There are two ways to return your Ray-Ban Meta smart glasses. 

MAIL

To return your smart glasses by mail please complete the following steps:

1. Contact Customer Care who will assess the status of the glasses and arrange the return for you.

2. Import all of your captures to your phone or the Meta View app.

3. Factory reset the glasses to remove your personal data and delete your captures.

4. Turn off the glasses.

5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case and cable. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.

6. Follow the shipping instructions listed on your box. Or download the instructions here. 
 

IN STORE

To return your smart glasses in store please complete the following steps:

1. Import all of your captures to your phone or the Meta View app.

2. Factory reset the glasses to remove your personal data and delete your captures.

3. Turn off the glasses.

4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly.

5. Take the packed box to your nearest Sunglass Hut store and a member of the store team will take care of the return shipment for you.

Please note: your refund request won’t be processed in store, but when your order has been returned to our warehouse.

To operate Ray-Ban Meta smart glasses you need to connect your glasses with a smart phone and the Meta View App.

Here’s the complete checklist: 

• Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here.

• Wireless internet access 

• USB-C charging plug (if charging from a power outlet and not directly from a USB point)

• A valid Meta account

• Meta View App (downloadable from your App store here or by scanning this QR code)

You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume:

- Tap once to pause or play audio.

- Double tap to skip forward.

- Triple tap to skip back.

-  Swipe forward to turn the volume up.

- Swipe back to turn the volume down.

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Adaptive Volume

Adaptive Volume will adjust the system volume based on environmental noise levels. The system volume will automatically increase in response to high environmental noise and decrease in quieter settings.

To turn Adaptive Volume on:

1. Open the Meta View app on your phone.

2. Tap Settings in the bottom right.

3. Tap Audio

4. Toggle on Adaptive Volume

Most functional voice commands operate in English, French, Spanish and Italian.

Ray-Ban Meta smart glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. 

When Ray-Ban Meta smart glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. 

To factory reset, take the following steps:

a. Make sure the glasses are fully powered on and not in use

b. Slide and hold the power switch all the way to the right, while you press and hold the capture button

c. When the notification LED turns solid orange, first release the capture button followed by the power switch

d. Factory reset is complete when the notification LED turns off

Charging your glasses

To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta View app.

*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.

Charging your case

To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. 

Charging safety

For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.

You can opt-in to enable voice control in the settings of the Meta View app. To turn Voice on or off:

1. Open Meta View and go to setting

2. Tap Voice, then toggle next to Voice Control

To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.

You need a Meta account to log in to the Meta View App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.

There are a few ways to create a Montage in Meta View app:

1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button

2. In the gallery, navigate to the "Creations" tab, and click on the "+" button

3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage: 1. Choose captures to add as clips 2. Tap “Next” at the bottom of the screen 3. Select a Template by tapping on the one you want to use. 4. Tap “Next” in top right corner 5. Edit the title, clips, music, aspect ratio, and duration 6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.

With the Meta View app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.

When Voice is enabled, you can press and hold the touchpad to use it.

"Look and ask with Meta AI allows you to say “Hey Meta, look and…” to ask your glasses questions about the world around you. You could ask Meta AI the definition of a word in the book you’re reading, the name of the houseplant you’re looking at, or to write a funny caption about the dog chasing its tail in front of you. There are lots of things Meta AI can do, and we’re working on expanding that list over time.

How does it work?

When you use look and ask with Meta AI, your glasses will send a photo or video of what you’re looking at to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image or video taken, and the AI response in the AI tab.
All photos and videos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos and videos, like objects, text or audio. This information will be collected, used and retained in accordance with Meta’s Privacy Policy.

Here are just a few examples of what you can say using look and ask with Meta AI:

Start by saying ""Hey Meta, look and...""

Understanding text
- ""Translate this text into English.”
- “What is the definition of this word?”

Sightseeing
“What architectural style is this?”
“How old is this building?”

Meal planning
- ""What can I make with these ingredients?”
- “What can I pair with this wine?”

Gardening
- ""What is this plant?”
- “How much water do these flowers need?”

Shopping
- ""How much does this cost?""
- “Which one of these books should I read?”

Expression
- ""Describe this landscape in an inspiring way.""
- “Write a funny Instagram caption about this dog.”

Stream Apple Music from your phone to your smart glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
1. From the Meta View app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music

Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down

Voice controls
If you’ve enabled voice controls in Meta View, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)

When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

Of course you can. Use your gift card or an e-gift card online or at any one of our nearly 2,000 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however,is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

Unfortunately a Sunglass Hut gift card or e-gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always do with a new pair of sunglasses.

Gift Cards should be treated like cash, unfortunately we are unable to replace lost or misplaced gift cards.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid credit card.

When you have chosen the amount of the e-gift card that you want to send and checked out online then an email is sent to the recipient informing them of your gift. The email to the recipient shows who the e-gift card is to and who it’s from as well as the gift card amount, the 16 digit gift card number and the 8 digit PIN (so that it can be used either online or in-store). As the sender you will also receive an email with all these details (except, of course, the gift card number and PIN).

Yes and no. Our website is essentially an online catalog. You can browse by brand or search for specific styles. Make sure you join our mailing list (at the bottom of this page) to receive our special promotional email and offers.

You'll be billed for your order as soon as it ships from our fulfillment center. At this point you will also receive an ‘Order Shipped’ email from us to let you know it’s on its way.

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday.

That depends on where you live. Sales tax is applied to your sunglasshut.com order according to individual state and local regulations. Appropriate tax charges will appear during checkout.

To redeem a promotion code or coupon, you can enter the promotion code during the checkout process on the cart page.

If you're having any trouble entering a promotion code, or have other shipping and billing questions, our customer service team can help. Give us a call , .

Your order number will be displayed on the final page of the checkout after you have confirmed to place your order. Additionally, you'll receive a confirmation email that contains your order number. You can also log in to your account and view your order history.

To change or cancel an order you recently submitted, please simply give us a call at , as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly. Customers are given one hour to cancel their orders after order placement, but after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.

First, check out our page! If you need further assistance on placing a group or bulk order, please contact our customer service team at .

Prices on our Canadian site are listed and processed in Canadian Dollars (CAD).

Only APO/FPO orders, which use USPS, may be shipped to a P.O. Box. These will be shipped using USPS standard service and will take between 3 and 7 business days.

Absolutely! Sunglass Hut now offers a ‘Pick up in Store’ service. Once you have added items to your basket head the cart page and select the tab ‘Collect in Store’ and enter a location of your choice from where to pick up your order. For selected items, pick up in store is also available in the same day. You will be notified by e-mail as soon as the item is ready for the pick up, so do not show at the store beforehand. Even better, the Collect in Store service in completely free. The 3 hours service is not available for prescription and custom which can still be collected at the store with standard shipping leadtime of e-commerce. Products available for the same-day pick-up depend from in-store stock availability, which may vary*. If the style you selected is out of stock at your chosen store, you will be notified via e-mail that the item will be shipped to your pick-up location following standard shipping leadtime that may vary based on the product category. Remember, you will have up to 7 days to pick up your order starting from the delivery date.

Don’t forget that a special Sunglass Hut in-store offer is waiting for you on a second pair!

*Please note that shipping times may vary during Holidays.

For security reasons, we're unable to redirect a shipped package. We apologize for any inconvenience. If our shipper is unable to deliver the package to the address you provided, the parcel will be returned to our fulfillment center and processed as a return.

The delivery time to an APO/FPO address is 3 - 7 business days.

If an item is damaged when it gets to you, simply contact us within 14 days of receiving the shipment. We'll investigate the cause and work with you to resolve the issue. After 14 days of the delivery date, we do not accept responsibility for damages. If you have questions about your order, just give us a call at .

• Confirm the tracking number provided shows the package as delivered. 

• Verify the shipping address on your deliver confirmation email.

• Look around the delivery location for your package. Some carriers will look for a discreet location to drop the package.

• See if someone else accepted the delivery in the household or a neighbor.

• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.

• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before actually being delivered.

• If you haven’t received your package after 48 hours from the time when the tracking says it was delivered, please contact us at 1-800-SUNGLAS (786-4527) and upon investigation we will determine whether you are eligible for a replacement. In case a refund is requested, the determination of whether you are eligible for a refund might take up to three weeks.

You sure can. When you buy online you can return in store or in the mail. It's that easy.
Please also note that for claims regarding an order not received, the return window is 15 days from the date that the order was shown as ‘delivered’ by the courier but which was not received.

Unfortunately a Sunglass Hut gift card cannot be returned. There's no expiration date, however. So save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

The best way to receive a refund to your PayPal® account is to return your purchase by mail to our Customer Care Center. We offer Free UPS Return Shipping for all online orders.

At Sunglass Hut, returns are easy. You can return online purchases in a store, or by shipping them to our Customer Care Center using our Free UPS Return Shipping. Please note that store purchases may not be returned by mail and must be returned to a store.

Instructions for returns to our Customer Service Return Center; Repackage your purchase, making sure to include your proof of purchase, along with your order number, name, address and telephone number.

Mail your package back to:
Luxottica After Sales Center – SGH.com
2670 Rue Diab
St. Laurent, QC H4S1E8

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care Center. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery at Sunglass Hut's Customer Care Center.

The Sun Love Protection Plan provides coverage for what you might do to your eyewear. If you drop and you break them, or you forget you've put them in your pocket and sit on them, you won't have to pay more than a small co-pay fee to repair or replace them with your Sun Love Protection Plan. The Sun Love Protection Plan can be added to your sunglasses when you purchase them in Sunglass Hut stores only (not online).

Absolutely! So that you can be sure to give the right gift we will be extending our returns policy for any orders placed between 11/01 and 01/01 which can be returned or exchanged up until 01/31/2021 (excluding engraved orders).

If a full refund is required, both pairs are to be returned to enable a full refund. In case of partial return, the full retail price will be charged for the model you retain (deduction will be made on the refunded price of the returned product).

Keeping your sunglasses clean with help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain.

So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.

Keep your sunglasses in top condition by using our complimentary in-store cleaning and adjustment services. Find a store near you.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Anti-reflective lenses reduce distracting reflections that can bounce off the back of the lens into the eye.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

To find your frame size, measure your features according to this guide:
Eye Size:
Measured from outermost edges of lenses horizontally.
Approx. 40mil - 62mil

Bridge Size:
The distance between lenses.
Approx. 14mil - 24mil

Temple Size:
Length of the temple piece - also known as the arm piece or earpiece.
Approx. 120mil - 150mil

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

To change your email preference or account information at any time, simply log in to your account.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

We've got nearly 2,000 Sunglass hut locations around the world, including the United States, Canada, the Caribbean, Europe, Australia, New Zealand, Hong Kong, Singapore, Middle East and South Africa. Find one near you.

To learn more about our history, careers and our involvement in the OneSight organization visit our About Us section.

Sunglass Hut operates through these venues ONLY:

• Sunglass Hut stores
• sunglasshut.com
• sunglasshut.com/outlet
• Sunglass Hut at Macy’s stores
• macys.com/sunglasshut
• amazon.com/sunglasshut

Any other stores, websites, Internet auctions, street or flea market vendors, or individual offering Sunglass Hut merchandise did not receive such merchandise from or through Sunglass Hut, and may be selling counterfeit products.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, search jobs.