Yes, you can check the return and replacement policy terms here

Yes, you can check the return and replacement policy terms here

Yes, for last minute gifting you can use Omnichannel services. Check the shipping conditions page for further information 

We offer you the opportunity to try on your favourite pair online from anywhere with our innovative tool Virtual Mirror. You can find it directly inside the product page of your favourite pair. Check also the section Find your perfect shades to get suggested on the best pair that suits your features and tastes

Yes. You can purchase a physical gift card in store or e-gift card online. Read the terms and conditions for more details.

1. Go online to https://www.sunglasshut.com/nz/gift-card-20500001613727
2. Select the card value and quantity
3. Add to bag and check out
4. An email will be sent with your e-Gift card details

Our online gift cards are e-gift cards and therefore you will recieve an email after placing your order with your card details. Allow 2 hours.

You can view our full terms and conditions here.

Only one E-gift card can be purchased in any one transaction. You can place further transactions as needed.

Unfortunately, a Sunglass Hut gift card cannot be returned. The expiry date for Australian and New Zeland gift cards is 3 years. So, save it. Re-gift it. Or better yet, use it. You can always go for a new pair of sunglasses.

Please contact our customer care team on:

For AU: customercare@sunglasshut.com.au

For NZ: customercare@nz.sunglasshut.com.au

See terms and conditions here: https://www.sunglasshut.com/nz/gift-card-20500001613727

For purchases online, Sunglass Hut is proud to accept the following:

• MasterCard
• Visa
• American Express
• PayPal®
• AfterPay
• Sunglass Hut Gift Cards
• ApplePay

We do not accept:

• Cash
• Personal checks
• Money orders
• Cash-On-Delivery (C.O.D.)

All Sunglass Hut products are currently manufactured in Luxottica facilities in Italy, China, the United States, Brazil and India.

We ensure that work is carried out following the highest industry standards in terms of quality and safety.

For specific information on where your style was manufactured, please refer to the arm of your glasses.

The GST in Australia is 10% and in New Zealand it is 15% which is included in the product price on the website.

Unfortunately we are unable to cancel orders or offer partial refunds. Instead, we encourage you to initiate a return within 30 days with our complimentary returns label & reorder your item with the promotion code. For more information on returns, please see here.

As soon as your order leaves our fulfillment centre, you will receive an email confirmation with a link to track the status of your order.

Sunglass Hut offers several delivery services with varying timeframes. For the most accurate delivery times and to see which services are available within your area, please refer to the checkout page at cart. You can also view our Shipping and delivery page for more detailed information.

Yes. Sunglasshut.com uses industry standard encryption to ensure your private information is protected. For more information on our Privacy Policy, please see here.

For the fastest response, access the user-friendly Help Center. Developed by the PayPal® Customer service team, the Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you don't find the information you need in the Help Center, PayPal® Customer service representatives are available to assist you. Contact them by live chat, email or call on 1800 073 263.

In order to ensure our efficient delivery times, Sunglass Hut has an advanced distribution network with locations all over the world. When you order from Sunglass Hut, you'll receive a confirmation email after your order ships which includes information about your order, including shipping and tracking details.

Check the status of your orders and shipments using our Order Status tool here.

Orders placed via standard delivery can be shipped to PO Boxes and Parcel Lockers.Express Delivery is not available for P.O. Boxes or Parcel Lockers.

Sunglass Hut provides free delivery on every standard order across Australia and New Zealand. Complimentary Click and Collect service is available at select Sunglass Hut stores. Check service availability for your area during checkout.

Express Delivery of 1-2 business days is available in Australia for $11.95. Available only in selected areas.

Please allow an additional 2 days delivery for metro PO boxes and 3-4 additional days for rural PO boxes.

To find if a style is available in store click on “Find in store” on the product. Then, enter an address or city to search for your nearest store that has the product available.

Please contact our Customer Service Team and they would be happy to help. For New Zealand orders, give us a call at or email us at

Please visit our Return, replacements and exhanges page for our full return policy. 

For details on how you can return your item please visit our Return, replacements and exhanges page.

Returning items purchased with a prepaid visa or mastercard will have the credits refunded back to the original payment method. Once the refund has been processed, we are unable to reverse or re-issue funds to a different card, account, or payment method if you no longer have the card in your possession. Please register and hold onto your prepaid visa or mastercard until you are outside our return policy.

You can find out how you can replace your sunglasses here.

1. Item(s) must be returned within your original country of purchase.
2. Item(s) must be returned with a proof of purchase, in 'as new' and undamaged condition with the original packaging, unless you are returning under warranty.
3. Proof of purchase refers to a store receipt, or a Tax Invoice/Shipping Confirmation email.
4. Item(s) must be returned within days.
5. Change of Mind policy does not apply if you have broken or damaged the sunglasses in any way. It cannot be used in conjunction with any other offer, discount or promotion.
6. We cannot accept returns for engraved or Custom products due to change of mind, except when a product is faulty or defective.
7. For purchases made with a gift card, a new gift card with the full refund amount will be loaded and mailed. Online purchases made with a gift card cannot be returned in store & must be returned via mail.
8. Refunds will be issued in the same form as your original payment method and will appear as a credit on your billing statement according to your card provider. Credits can take up to 5 business days to process to your original payment method. This depends on your individual bank processing time as well as the payment method used.
9. Sunglasshut.com purchases may not be returned to a Sunglass Hut store inside of Myer. If a purchase was made at www.myer.com.au please refer to www.myer.com.au for returns instruction.
10. No refunds will be given for the purchases of gift cards.
11. Please take note of your tracking number, as your return request will only be processed when the item is received at our distribution center. You accept responsibility of the return until it is received at our distribution center.
12. Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. Refer to warranty T&Cs below.

For details on how you can return your item please visit our Return, replacements and exhanges page.

Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies you have under the Australian Consumer Law and in New Zealand, the Consumer Guarantees Act 1993. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut - Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut - Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. For example, you may have additional rights of return and/or repair where the sunglasses have a manufacturing defect.

This warranty is given by Luxottica Retail Australia Pty Ltd for Australian orders and Luxottica Retail New Zealand Limited for New Zealand orders, Level 34-36, 1 Denison Street, North Sydney, NSW, 2060

Phone:

Email:

The best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. It's also a good idea to occasionally bring them into a Sunglass Hut store for a complimentary in-store cleaning and adjustment. Find a store near you.

To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibers into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses.

All sunglasses sold within Australia and New Zealand are required to comply with Sunglass Standard AS/NZS 1067:2003. 
This standard provides categorisation which helps customers understand their features and recommended use. 
For more information about the lens in the sunglasses you are viewing, please see Lens & Frame Technology below.

Category and type of filter: such indication (a number and a letter) can be found on the packaging or on the Bar Code sticker (at the symbol*) or as the last two characters on the temple of the glasses where the model code is found. The number indicates the category of the filter (protection against sun glare 0=Very limited, 1=Limited, 2=Good, 3=High, 4=Very High*, for recommended use and for the description of filter categories see Table A below); the letter indicates the type of filter (N=Normal, P=Polarized, F=Photochromatic). For photochromatic lenses (F) the number indicates their category of use when they are tinted; when they are not tinted, they belong to 1 category lower.

To clean your sunglasses, use water and soap avoiding all types of solvents or alcohol. Do not use dirty or abrasive cloths which could alter the features of the filters. Use only original accessories and spare parts.

Polarized lenses fight glare by minimizing the passage of undesirable light to the eye. The result is sharper vision, more vivid color and greater depth perception. Click here to see our Polarized page.

Frames that have interchangeable lenses let you swap out lenses for different looks and performances.

Creating an account is fast and easy. And it's a great way to enhance your sunglass shopping experience. Create an account now.

To change your account information at any time, simply log in to your account. To change your email preferences, please contact our customer care team to update your preferences at customercare@sunglasshut.co.nz or 0800 607 895.

Reset your password at any time by visiting the Login page. Enter your email address, click the link 'Forgot Your Password' and then follow the directions.

We love this question! We're always looking for enthusiastic people with a passion for selling sunglasses in a flexible, fun workplace. Our mission is to serve and inspire with excellence. If that sounds like your thing, select the Careers page at the base of the page.

Sunglasshut.com gives you the opportunity to engrave and fully customise selected Ray-Ban products.

The service is available only for Ray Ban selected styles. Select a pair of eligible frames on the Ray Ban product page and click on the “Design your own” button to choose among different combinations of frame, lenses, temple tips, cases and engraving in order to create a personalised, unique pair of sunglasses! Customised products will be delivered via standard delivery. Please allow additional days for delivery to regional areas. If you have placed an order with multiple types of frames (customised + standard), you will receive split email confirmation and shipments. Refer to our shipping information page for more.

We currently does not offer prescription services.

We cannot accept returns for engraved and customised products due to change of mind, only when a product is faulty or defective. In these cases, contact our Customer Care team for further instructions. Customised and engraved purchases cannot be returned in store.

Once your order has been placed, we cannot cancel your order until it is ready to be picked up. Upon collection you can choose to refund your order in store.

Once your order is ready for collection, we will notify you via email. During holiday periods, it may take up to 4-5 business hours to collect the order once confirmed.