Luxottica Retail New Zealand Limited (CN 636829) provides a warranty on its products against breakages caused by material or manufacturing defects reported within 24 months of the date of purchase.

The applicable consumer laws in New Zealand protect consumers by giving them certain guaranteed rights when they buy goods and services.  Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a substantial failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a substantial failure. 

If your Frame, Sunglass or Accessory purchase is deemed by us to be defective within 24 months of date of purchase, bring it back to a Sunglass Hut store in the original country of purchase along with proof of purchase, and we will replace them or give you a refund at your request. For Purchases made in store warranty claims can only be made in a Sunglass Hut Store. 

We reserve the right to refuse to provide a refund or replacement if the problem has, for instance, arisen because the product was misused by the customer. 

Unfortunately, we don't offer repair services or spare parts. Customers must present to a Sunglass Hut store in the country of purchase to process in-store all returns, exchanges and any warranty claims.    

Sunglass Hut products are guaranteed for a period of twenty-four months from the date of purchase against all manufacturing defects. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, shock, improper use, or storage of the product; unauthorised modifications or repairs; normal wear and tear including loss of screws. Please note this warranty is in addition to the other rights and remedies you have under the applicable laws.   

Gift cards are excluded.

NEW ZEALAND: Please note that the benefits given to you under this express warranty are in addition to the other rights and remedies you have under the Consumer Guarantee Act (NZ) and other applicable laws.

Our express warranty is provided by:

Luxottica Retail New Zealand Limited (CN 636829) Level 34-36, 1 Denison Street North Sydney NSW 2060 T. 1800 626 300. customercare@sunglasshut.co.nz

You can request support in the following ways:

Simply bring your sunglasses along with proof of purchase to a Sunglass Hut store , "which" will be able to assist you in assessing your warranty request.

Returns to store

Simply bring your sunglasses to a Sunglass Hut store along with proof of purchase for a warranty assessment. Products purchased online and brought in store for a warranty exchange will be processed as a refund from the online store and then as a new sale in-store, meaning there will be a delay of the refund credit to your account. The refund can take up to 3 - 5 business days to appear in your account, this is dependent on your individual bank processing time as well as the payment method used.

Sunglasshut.com warranty request may not be returned via mail.

Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.