Effective:  October 29th, 2024 

WELCOME TO THE SUNGLASS HUT LOYALTY PROGRAM “THE SUN CLUB” (“LOYALTY PROGRAM”)! THESE TERMS AND CONDITIONS EXPLAIN HOW MEMBERS LIKE YOU CAN EARN POINTS AND GAIN BENEFITS THROUGH THE LOYALTY PROGRAM. 

By joining the Loyalty Program, you agree to be bound by these Terms and Conditions (“Loyalty Terms”). In addition, you agree to be bound by the www.sunglasshut.com/uk Privacy Policy and Terms of Use.  

Luxottica Group S.p.A. and its subsidiaries and affiliates (“Luxottica”) reserves the right to update, modify, cancel, or terminate the Loyalty Program, and/or any feature at any time (including Points as defined below) and these Loyalty Terms without any notice or further obligation to you. Luxottica may make changes to the Loyalty Program even if such changes affect your ability to accrue Points and redeem Benefits. Changes can be made without advance notice.

LOYALTY MEMBERSHIP  

1. Eligibility
   You must be 18 years or older and a resident of the United Kingdom to be eligible for membership. Membership in the Loyalty Program is limited to individuals only and is limited to one loyalty account per individual and per email address. Employees of Luxottica, its parent companies, affiliates, subsidiaries, suppliers, advertising and promotion agencies, and anyone else connected with the product and distribution of this Loyalty Program and their immediate family members (spouse, parent, child, sibling, and their respective spouses, regardless of where they reside) and/or those living in the same household of each are not eligible to participate in the Loyalty Program.
2. Enrollment

   There is no cost to join the Loyalty Program. Members can join online, instore, or through the Sunglass Hut Customer Care at 0800 026 80 27. If the member joins online, the member will open an online account (“online Loyalty My Account”) at www.sunglasshut.com/uk (“Website”) by providing enrollment details (first name, last name, email address and password). If the member enrolls instore or via Customer Care, he will be asked to provide enrollment details (first name, last name, email address) and he will be invited to create an online Loyalty My Account with his registered email. After he logs into his online Loyalty My Account, he will have access to a summary of his loyalty information including Membership Tier and current Points Balance. He also may be able to redeem some Benefits through his online Loyalty My Account and to modify his preferences in terms of communication with us.

   Revoking Membership

   Luxottica may revoke any Loyalty Membership in the Loyalty Program at any time if such member engages in abuse of the Loyalty Program or fails to follow the Loyalty Terms or the rules of the Loyalty Program such as the terms and conditions related to Points or Benefits. Fraud or abuse relating to the accrual of Points or redemption of Benefits will result in revocation of Loyalty Membership in the Loyalty Program and will affect a member's eligibility for participation in any other Luxottica program. Revocation results in a forfeiture of all Points and Benefits. The interpretation and application of the Loyalty Program's Loyalty Terms and rules are at the sole discretion and determination of Luxottica. Members are responsible for remaining knowledgeable about the Loyalty Terms.

3. Loyalty Membership Management

   Members must keep their personal information on their Loyalty profile up-to-date. You can edit or update your personal information through your online Loyalty My Account, instore, or by contacting Sunglass Hut Customer Care at -0800 026 80 27 If you believe there is an error in your Loyalty profile or it has been the subject of any suspicious activity, immediately contact Sunglass Hut Customer Care at 0800 026 80 27. Luxottica assumes no responsibility for errors caused by incorrect member information.

   The information you provide as a member of the Loyalty Program will be handled according to Sunglass Hut Privacy Policy. If you have questions about the Sunglass Hut Privacy Policy, you can contact us at privacy@luxottica.com.

   Loyalty Memberships are not transferable.

   Luxottica is not responsible for use of a member's Loyalty Membership in the event a member's Loyalty Membership is stolen and the Loyalty Membership is used or the Benefits are redeemed prior to the member informing Luxottica that the member's Loyalty Membership has been stolen.

4. Loyalty Marketing

   Members are allowed to subscribe to the specific marketing campaigns which Sunglass Hut may run by email in the context of the Loyalty Program. Such a marketing subscription is independent and separated (also in terms of unsubscription management) from the general marketing subscription of Sunglass Hut, which does not include Loyalty marketing communications.

   Through their online Loyalty My Account, members may check and modify their marketing preferences. They can also keep these preferences up-to-date through request raised in instore, or by contacting Sunglass Hut Customer Care at 0800 026 80 27.

5. Loyalty Membership Cancellation
   You may cancel your Loyalty Membership at any time via your online Loyalty My Account, by asking an associate instore or by contacting Sunglass Hut Customer Care at 0800 026 80 27. Upon cancellation, any Points accrued will be forfeited and no further Benefit can be redeemed. Membership can be restored within 10 days from the loyalty membership cancellation request to keep Points accrued and the access to the Benefits.

POINTS

1. General
   Members can earn Loyalty Program Points (“Points”) with the purchase of qualifying products from Sunglass Hut branded retail stores located in the United Kingdom or online at www.sunglasshut.com/uk or by fulfilling “Accrual Missions” (see II.4 paragraph for exclusions).

   
   For each GBP spent on qualifying products and services, members will receive a certain number of Points based on the active rules in that specific moment and purchasing channel. When a member makes a qualifying purchase using a gift card (payment method), the member will earn Points on the amount of the purchase.

   From time to time, Luxottica may run certain bonus points promotions (“Bonus Point Promotions”). Bonus Point Promotions are subject to the terms and conditions of the offer and may be offered at any time in Luxottica’s sole discretion.

   For non-transactional points accrual, the members will be invited to complete some actions (“Accrual Missions”), online or instore, that will grant them Points. The members will be informed about the available and completed Accrual Missions from their online Loyalty My Account.

   Points accrual rules can be changed at Luxottica’s sole discretion at any time.

   To earn Points you must be (i) a registered member of the Loyalty Program and provide the Loyalty Card number and the email address associated with a registered Loyalty Membership or (ii) join the Loyalty Program at the same time as the purchase or, for online purchases, immediately after the purchase from the thank you page.

   Points are only a measurement of your participation in the Loyalty Program. Use of the word “earn” in marketing materials or these Loyalty Terms in relation to Points shall mean to collect Points as a measurement of participation in the Loyalty Program and does not mean that the Points have any value. Points are non-transferable and cannot be redeemed for cash. Points are not your property.  Points may not be transferred by operation of law, such as by inheritance or in bankruptcy. The sale, resale, or barter of Points is prohibited and may result in the forfeiture of your Points as well as termination of membership, which in each case shall be final and conclusive.

   A member's Points balance, as reflected in Luxottica’s records, shall be deemed correct. Luxottica reserves the right to determine the amount of Points in any member's Loyalty Profile based on Luxottica’s internal records related to such member's Loyalty Profile.

   Members can check their Points Balance at any time via their online Loyalty My Account, by asking an associate instore or by contacting Sunglass Hut Customer Care at 0800 026 80 27.

2. Points Expiration
   Points are valid for a period of 24 months rolling and expire on the last day of the calendar month in which they were earned (i.e., if points are earned on 8/14/2024, they will expire on 8/31/2026).  

   In addition, Points will automatically expire if your Loyalty Membership is revoked or otherwise cancelled.

3. Timing of the addition of Points to Loyalty Profile
   Points will be earned on the date of the relevant purchase or on the date the Accrual Mission is completed, regardless of when the Points are added to your Loyalty Profile. The timing for issuing Points is subject to change.

4. Exclusions
   Members will not earn points on purchases of Sunglass Hut services and gift cards. Members will earn points only on UK Sunglass Hut retail stores: the full list of Sunglass Hut branded retail stores located in the United Kingdom that participate to the Loyalty Program can be found in Annex 1 that will be periodically updated. Sunglass Hut Points will not be earned for shipping charges and all taxes, if applicable. Points will not be earned on any discounts or other credits offered in connection with a product or services. For example, if a product that is normally £100 is on sale for £75, a member will only earn Points on the purchase price of £75. All purchases made: (i) without identifying themselves as a member of the Loyalty Program, or (ii) without providing an email address associated with a registered Loyalty Profile and a Loyalty Card are not eligible to earn Points. All purchases made by a member prior to such member joining the Loyalty Program are not eligible to earn Points.  For online purchases, if a member joins the Loyalty Program immediately after the purchase - from the thank you page - the member may earn Points on the purchase; if not, then the purchase is not eligible to earn Points.

5. Returns
   Points earned for a purchase that is then the subject of a return, refund, returned check due to non-sufficient funds, or other credit will be deducted from the member's Point balance in an amount equal to the Points earned for the original transaction, including bonus Points.  The reduction in Points may result in a change in Tier Status.

BENEFITS

1. General

   The reach of a Membership Tier gives members access to the Benefits offered by that tier. Benefits may vary by tier and some tiers may have more benefits than others. Benefits are only available at Sunglasshut branded retail stores located in the United Kingdom that participate to the Loyalty Program and online at www.sunglasshut.com/uk. Each benefit may be subject to its own terms and conditions. The terms and conditions may govern among others any of the following: how often the benefit may be redeemed, how the benefit can be redeemed, and when a benefit is valid.   

   Benefits can be changed at Luxottica’s sole discretion at any time. Non redeemed benefits will no longer be available once Luxottica decides to exclude them from the list of available benefits.

2. Tiers of Membership
   The Loyalty Program is free to enroll and offers four tiers of membership based upon the number of Points earned by a member.

   Name of Tier	Number of Points Needed to Qualify for Tier	Benefits example*
   Tier 1 - Silver	0 – 2,999	Welcome offer Access to exclusive products
   Tier 2 - Gold	3,000 - 5,999	Free gift with purchase Tier level up reward
   Tier 3 - Platinum	6,000 - 8,999	Welcome gift Free product customization
   Tier 4 - Diamond	9,000	Exclusive branded gifts Member only VIP experiences

   *Benefits examples are illustrative and non-binding.

   On the date the member reaches the required Points Balance, they will be granted the corresponding Tier status. 

   On December 31 of every calendar year, a member’s tier will be adjusted based upon the number of Points remaining in the member’s Account. On the following day (January 1), the member will be granted the tier status commensurate with the number of Points in the member’s Account as of December 31.     

   After reaching a specific tier, the member could have to wait to access some Benefits that will be “frozen” for a period of time (e.g. 15 days) to allow time for product return or exchange. If their Membership Tier level is lowered, they will no longer be able to take advantage of the benefits of the higher tier.

ADDITIONAL TERMS

1. Indemnity
   You agree to indemnify and hold Luxottica and its parent and affiliates, and their directors, officers, agents, employees and other partners, harmless from any loss, damage, liability, cost, expense, claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Loyalty Program.
2. Limitation of Liability
   AS PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUXOTTICA BE LIABLE FOR ANY INDIRECT DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR WITH THE DELAY OR INABILITY TO USE THE WEBSITE SERVICES, OR USER-GENERATED-CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE. NOTWITHSTANDING THE FOREGOING, TOTAL LIABILITY OF LUXOTTICA FOR ANY REASON WHATSOEVER RELATED TO USE OF THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LUXOTTICA IN CONNECTION WITH THE SUBJECT MATTER OF THE PARTICULAR DISPUTE.
3. Disclaimer of Warranties
   YOU EXPRESSLY AGREE THAT YOUR USE OF THE LOYALTY PROGRAM IS AT YOUR SOLE RISK.  THE LOYALTY PROGRAM IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. LUXOTTICA AND ITS OFFICERS, DIRECTORS AND EMPLOYEES, AS WELL AS ITS THIRD-PARTY AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS OR SPONSORS (COLLECTIVELY, 'THIRD PARTIES'), CAN NOT AND DO NOT WARRANT THAT YOUR USE OF THE LOYALTY PROGRAM WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NEITHER LUXOTTICA NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE LOYALTY OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE LOYALTY PROGRAM. NEITHER LUXOTTICA NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THE LOYALTY PROGRAM OR THE PRODUCTS OR SERVICES OFFERED FOR SALE.  LUXOTTICA AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY LUXOTTICA OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
4. Applicable Law
   This Loyalty Program and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of England and Wales without regard to its conflict of las provisions, and without prejudice to your rights under other applicable law, which cannot be otherwise excluded.
5. Our Access to Your Account

   In order to improve your experience, to help with fraud identification, and to assist our Customer Care Representatives in resolving issues you may experience with the Loyalty Program, we use tools to monitor certain user experience information. This include: login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information. You hereby grant Luxottica and its parent, sister, subsidiary or affiliated companies the right to monitor your Loyalty Account activity. We have the right to take any necessary legal action based on fraud, abuse, or suspicious activity in connection with your account. If you are engaged in such activity, you may be liable for monetary losses, including litigation and/or arbitration costs and damages. This section shall survive the termination of your Loyalty Account.

   For information or other questions, see information on how to contact us or call Sunglass Hut Customer Care at 0800 026 80 27.

Luxottica hereby grants to You a personal, revocable, limited, non-exclusive, and non-transferable license to use the Website solely for your personal use, which does not include activities related to any commercial, entrepreneurial or professional activity, provided that You comply with the terms and conditions of this TOU. Notwithstanding the foregoing, You may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any proprietary notices or labels, license, sublicense, transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use the Website in any manner not expressly permitted herein.

By accessing or using the Website, You represent that You are at least eighteen (18) years old. If You are not of such age, please consult with your parent or guardian with respect to this TOU, because persons under such age are authorized to use the Website only if a parent or guardian accepts this TOU on their behalf. In addition, You agree to abide by all applicable laws and regulations governing your use of the Website.

This TOU provides only a limited license to access and use the Website. Accordingly, You expressly acknowledge and agree that Luxottica transfers no ownership or intellectual property interest or title in and to the Website to You or anyone else. All text, graphics, user interfaces, visual interfaces, photographs, sounds, artwork, computer code (including html code), programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, "look and feel", and arrangement of any content contained on or available through the Website, unless otherwise indicated, are owned, controlled, and licensed by Luxottica. SUNGLASS HUT, the Sunglass Hut logo(s), and all other names, logos, and icons identifying Sunglass Hut and its products and services are proprietary trademarks of Luxottica and any use of such marks, including, without limitation, as domain names, account identifiers, or as search terms, without express written permission is strictly prohibited. Other product and company names or logos mentioned or displayed on or through the Website may be the trademarks and/or service marks of their respective owners.

From time to time We may make available on this Website bulletin boards, chat rooms, comment areas, billboards, forums, news groups, postings sections or similar communication facilities. In such instances, We welcome your comments on our Website. However, any notes, messages, billboard postings, ideas, suggestions, or other material which You submit to Luxottica ("User-Posted Content") must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory, unlawful, or otherwise objectionable material all as determined by us. Furthermore, User-Posted Content must not infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of any person or entity. Upon your submission of any and all User-Posted Content, You grant Luxottica a non-exclusive, royalty-free, perpetual, irrevocable right and license to use reproduce, copy, modify, alter, publicly display, publicly perform, post, transmit, broadcast, distribute or otherwise use the User-Posted Content, such that Luxottica shall be and is entitled to use such User-Posted Content for any type of use, including promotional purposes and advertising, in perpetuity, in any and all media whether now known or hereafter devised, without any compensation to you. Your expressly waive any and all rights, grounds and actions concerning the inspection and approval of the finished product that may be produced and used in connection with your User-Posted Content. By submitting any User-Posted Content to us, You represent and warrant that You hold all necessary right, title and license to such User-Posted Content and that your submission of such materials to the Website does not and will not violate or infringe the rights of any third-parties, including but not limited to intellectual property or privacy rights.

You agree not to modify, distribute, disclose or create works wholly or partially based on the Website. You cannot (nor allow third parties to) sub-license, rent, sell, distribute, circulate, provide, transform, de-codify, break down, disassemble, reverse engineer, create derivative works of, modify or translate the Website, or in any case reproduce, copy, use or provide the Website, or parts of it, in any other manner except for that expressly permitted herein or permitted by mandatory law. You acknowledge and accept that the acquisition of any content or data through use of the Website is solely your responsibility and that You are solely responsible for any damage to the system or loss of data caused by using the service, even indirectly.

Please review Luxottica's Privacy Policy found at https://www.sunglasshut.com/uk/sunglasses/privacy-policy  for a summary of Luxottica's personally identifiable information collection and use practices.

You acknowledge and accept that Luxottica reserves the right, at its own and complete discretion, to temporarily or permanently (i) suspend or eliminate the Website, and/or (ii) disable any access to the Website.

The Website may facilitate access to other sites or on-line social media networks or pages for your convenience. These sites, networks, or pages have not necessarily been reviewed by Luxottica and are maintained by third parties over which Luxottica exercises no control. Accordingly, Luxottica expressly disclaims any responsibility for the content, the materials, the accuracy of the information, and/or the quality of the products or services provided by, available through, or advertised on these third party sites. Moreover, these links do not imply an endorsement with respect to any third party or any Web site or the products or services provided by any third party.

By using this application, You agree to defend, indemnify and hold harmless Luxottica and its parent and affiliates, and their directors, employees and agents, against any loss, damage, liability, cost, expense (including legal fees) asserted by any third party and arising from: (i) your use of and access to the Website; (ii) any User-Posted Content; (iii) your breach of any of these TOU; and (iii) your infringement of any third party rights, including without limitation any property, privacy or intellectual property rights. This indemnity shall survive the duration of your use of the Website.

You acknowledge that any breach, threatened or actual, of this TOU will cause irreparable injury to Luxottica, such injury would not be quantifiable in monetary damages, and Luxottica would not have an adequate remedy at law. You therefore agree that Luxottica shall be entitled, in addition to other available remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction restraining any breach, threatened or actual, of your obligations under any provision of this TOU.

This TOU will terminate immediately and automatically, upon our notice, if You fail to comply with any Sections. You may also terminate this TOU at any time by ceasing all use of the Website. Your obligations contained herein will survive the termination of this TOU for any reason.

Failure to insist on strict performance of any of the terms and conditions of this TOU will not operate as a waiver of any subsequent or other default or failure of performance. If any part of this TOU is determined to be invalid or unenforceable pursuant to applicable law or court order including, but not limited to, the warranty disclaimers and the liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most clearly matches the intent of the original provision and the remainder of this TOU shall continue in effect.

This agreement and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of Italy without regard to its conflict of laws provisions, and without prejudice to your rights under other applicable law, which cannot be otherwise excluded.

You are an independent party. No joint venture, partnership, employment, or agency relationship exists between You and Luxottica as a result of this TOU or your utilization of the Website.

This TOU, the Additional Policies and any other agreement or terms or conditions for services, information, or licenses available through the Website, which are all hereby incorporated by reference as if set forth fully herein, represent the entire agreement between You and Luxottica with respect to use of the Website, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written between You and Luxottica with respect to the Website.

You may not assign or transfer any rights under this Agreement without the prior written consent of Luxottica.

Headings are for convenience only.