If you have purchased the product in store, we recommend you contacting one of our authorized retailers first. They will be able to assist you. Alternatively, you can contact us at the following e-mail address: customerservice@uk.sunglasshut.com

To receive assistance please contact us at the following e-mail address: customer.care@uk.sunglasshut.com

Please provide the following information and images: 

- Proof of purchase (picture of the receipt, order number or bank transaction)
- Internal left temple code
- Defect (far and close view)
- Side view of the product
- Front view of the product
- Top view of the product

Once received this, our Warranty Department will open a Service Request in the online assistance platform on your behalf and provide you a solution.
If the request is not covered by warranty, a paid solution will be offered, which you will be able to accept or reject.

Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.

Ray-Ban Smart Glasses models are subject to different terms and conditions. 

Download the full Ray-Ban Stories warranty here.

Download the full Ray-Ban Meta collection warranty here. 

You can take advantage of our online platform to send us your service request with a few simple steps. Our Ray-Ban Service team will be happy to provide you with the assistance you need.